Our Policies

Square Feet/Pricing

We confirm home square feet online via your county's appraisal district website and this is the one used for pricing and is for livable square feet only, the garage is not included in livable square feet. 

Time

Upon scheduling, please note there is a 1-2 hour window of arrival, if you will not be home during that time, please leave key, access code or instructions for entry to home. Depending on the size of your home  and cleaning schedule, 1 or 2 cleaners will enter your home to clean.

Items/Areas not cleaned

Inside fireplace, inside china cabinets, toys, range hoods/exhaust hoods/vent hoods, BBQ grills, walls, tall ledges, pillars, garden/patio items, dog beds/cages/kennels, fitness equipment, blood, carpet stains, t.v or electronic devices not cleaned.  Beds or heavy furniture/rugs cannot be moved, packing or handyman services not available.


Pets

Please make sure your pet(s) are not in way of cleaning. They must be in kennel or in another room.

Theft Policy

A Cleaning to Remember conducts background checks on team members via Info Cubic -  Info Cubic is defined as a "Consumer Reporting Agency" by  the U.S. Fair  Credit Reporting Act (FCRA). Please be sure to obtain sufficient evidence and contact us immediately regarding theft concern.  

Accidents

If any accidental damage or breakage occurs, we will get in touch with you immediately. Please note that we are not responsible for damage resulting in normal wear/tear including loose items. 

Concerns

If you are not satisfied, please notify our office within 24 hours of the cleaning (includes the weekend) via phone. We will only re-clean the area(s) you call regarding.  Please note, we are not able to offer refunds. If you request area(s) to be recleaned more than once, a fee will be charged for time spent.